- +61489945928
- admin@rplsydney.com.au
- Mon - Fri: 10:00 - 6:00PM
Refund Policy
At RPL Sydney, we prioritize transparency and fairness in our refund process. Please read the following terms carefully:
Refund Eligibility You may be eligible for a refund under the following circumstances:
Service Cancellation: We cancel the service within 24 hours of your application.
Student Cancellation: You cancel before the assessment or qualification certificate issuance. A 20% administrative fee will apply.
Exceptional Circumstances: Documented medical or legal emergencies.
Cooling-Off Period: Refund requests within 24 hours of payment are considered under our cooling-off period.
No Refunds Provided Refunds are not applicable if:
Assessment has begun.
Required documentation is not submitted on time.
A certificate has been issued by the RTO.
You change your mind after 24 hours from payment.
You provide false/misleading information.
ASQA or an RTO cancels your certificate after issuance.
The 24-hour refund window has passed.
How to Request a Refund Email complaints@rplsydney.com.au with:
Your full name and contact details
Qualification/service applied for
Reason for refund request
Review Process We will review your request within 7 business days and may contact you for more details.
Refund Outcome If approved, refunds will be processed via your original payment method within 14 business days.
Contact
Email: complaints@rplsydney.com.au
Phone: +61 489 945 928
RPL Sydney does not offer training or issue qualifications. We provide assistance in gathering and organizing your documents to support your Recognition of Prior Learning (RPL) application. Final assessment and certification are conducted by an independent RTO, chosen by the student.
